Our warranty policy is direct exchange with new units during the first 12 months of warranty provided that they must enclose a warranty card and proof of purchase,
And for products with warranty of more than 12 months. PT. Huangtec Mandiri Jaya, will assist the warranty claim process to the factory, and will only charge shipping costs from factory to Indonesia to the customer if the claimed product is past 12 months from the date of purchase.